Video playback causes screen flicker after latest Windows update (2025)

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HiBob36,

Please try the following recommendations below onHow to Fix a Flickering Screen with Intel® Graphics.

If the flickering started after a change in configuration,software installation, update, etc., undo those changes and check if the issue occurs again. This will help isolate the root cause.

• Updatethe Intel graphics driver:
  • For a laptop:Checkwith themanufacturerto install recommended drivers on your system. If this does not solve the issue,performaClean Installation of the Intel Graphics driver.

Additional Troubleshooting:

• For laptops:DisablethePanel Self Refreshsetting in theIntel Graphics Command Centerby following the steps inHow to Enable and Disable Panel Self Refresh.

1. On your IGCC program,clickDisplaysandlowerthe resolution to the next setting.
2. Changethe refresh rate to a lower setting.
3. Putthe system on full power.
1. DisableDesktop Window Manager:
   1. AccessthePower Usermenu by right-clicking the Windows taskbar icon.
   2. SelectRun.
   3. Typeservices.mscinto the Run dialog box.
   4. LocateDesktop Window Manager Session Manager.
   5. Right-clickit andselectStop.
   6. Right-clickDesktop Window Manager Session Manageragain.
   7. SelectProperties.
   8. Under theGeneraltab,modifythe start-up type toDisabled.
   1. PressOK.

• If you do not have access to the Intel Graphics Command Center, you can change the refresh rate to a lower setting using Windows Advance Display Settings

1. Right-clickthe desktop screen and select display settings
2. Scroll downandpressonAdvance Display Settings
3. Choosea native built-in display monitor (If laptop)
4. Under Refresh rate,Changethe refresh rate to a lower setting.
1. DisableDesktop Window Manager:
   1. AccessthePower Usermenu by right-clicking the Windows taskbar icon.
   2. SelectRun.
   3. Typeservices.mscinto the Run dialog box.
   4. LocateDesktop Window Manager Session Manager.
   5. Right-clickit andselectStop.
   6. Right-clickDesktop Window Manager Session Manageragain.
   7. SelectProperties.
   8. Under theGeneraltab,modifythe start-up type toDisabled.
2. PressOK.

Let me know if this works on your end.

Randy T.

Intel Customer Support Technician

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HiBob36,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Randy T.

Intel Customer Support Technician

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HiBob36,

Is this issue also occurring when using an external monitor, or does it only happen on the laptop's display? Please try isolating the problem by connecting an external monitor. If the issue does not appear on the external monitor, it suggests a potential conflict with the operating system or the graphics driver installation. In this case, we should perform a clean installation of the graphics driver and obtain the OEM driver from Lenovo to avoid compatibility issues.

Randy T.

Intel Customer Support Technician

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It's no longer happening after I updated to the latest intel driver. I think it was just happening on the laptop screen.

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HiBob36,

I'm glad to hear that updating to the latest Intel driver resolved the issue for you! If you encounter any more problems or need further assistance in the future, please don't hesitate to submit a new support ticket. We're here to help with any issues you might face.

Randy T.

Intel Customer Support Technician

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